Technical Support Specialist

Job Description

Job descriptionHiring for TOP bpos in BangaloreTechnical Support/VOICERoles and Responsibilities
• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
• Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
• Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
• 1-5 years of experience in BPO/Call Centre environment.
• Excellent communication skills in English language (written & spoken).
• Ability to work rotational shifts including night shifts (UK shift).
• Strong problem-solving skills with ability to handle multiple tasks simultaneously.
• Basic computer knowledge with proficiency in Microsoft Office applications.

Keyskills :
technical processcustomer supportvoice processtechnical supporttechnical voice processtechnical recruitment