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Customer Advocacy Engineer

2.00 to 6.00 Years Kanpur,Other Uttar Pradesh 14 Nov, 2024

Job Location	Kanpur,Other Uttar Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job DescriptionAs a resident customer advocacy engineer will act as a single point of contact for customerProvide 1st level functional & technical support to onsite users for a web based application (our proprietary application)Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalationFollow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issuesCreate and Upload KB Articles in the KnowledgebaseProvide individual training and support on requestMaintain current and accurate inventory of technology hardware, software and resourcesMaintain log and/or list of required repairs and maintenanceProduce reports as required by support desk manager, from time to timeConfigure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issuesManage server (windows)Provide support on android based tablets issuesAdhere to defined Service LevelsAdhere to established policies & procedures of the support desk,

Keyskills :
Customer AdvocacyTechnical SupportTrainingInventory ManagementNetwork TroubleshootingServer ManagementService Level AdherenceWeb Based ApplicationKnowledgebaseAndroid Tablets

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Customer Advocacy Engineer

Job Description

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