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Customer Support Representative

0.00 to 4.00 Years   Kerala, Bangalore   02 Jul, 2025
VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED
Job LocationKerala, Bangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job Summary:The Customer Care Executive is responsible for delivering excellent customer service by handling inquiries, resolving complaints, and providing information about products and services. This role requires strong communication skills, patience, empathy, and the ability to manage customer expectations effectively while maintaining the companys reputation for high-quality service.Key Responsibilities:
    • Customer Support:
      • Respond to customer queries via phone, email, chat, or in-person.
      • Resolve product or service-related issues promptly and professionally.
      • Provide accurate information about products, services, and policies.
    • Complaint Handling:
      • Investigate and resolve customer complaints with a focus on customer satisfaction.
      • Escalate complex issues to senior staff or relevant departments when necessary.
    • Documentation and Reporting:
      • Maintain detailed and accurate records of customer interactions, feedback, and transactions.
      • Generate reports on customer concerns, recurring issues, and areas of improvement.
    • Process Improvement:
      • Provide suggestions to improve customer service processes and contribute to team performance goals.
      • Share customer feedback with relevant departments to enhance product/service quality.
    • Cross-functional Coordination:
      • Collaborate with other teams such as sales, technical support, logistics, or billing to ensure a seamless customer experience.
    • Follow-up and Retention:
      • Ensure timely follow-up with customers to confirm issue resolution.
      • Help build customer loyalty through professional and courteous service.
    Skills and Qualifications:
    • Excellent verbal and written communication skills.
    • Strong interpersonal and problem-solving abilities.
    • Ability to handle high-pressure situations with professionalism and empathy.
    • Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
    • Ability to multitask and manage time effectively.
    • Bachelors degree or equivalent preferred (may vary depending on the company).
    Preferred Attributes:
    • Prior experience in a customer service or client-facing role.
    • Multilingual abilities (if applicable to the role).
    • Familiarity with the companys products and services.

Keyskills :
outbound callingcommunication skillsdomestic callingenglish

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