Concierge Executive

Job Description

A Concierge, also commonly called a Guest Relations Manager or Guest Service Worker, serves as a specialized customer service representative. They are most frequently employed within the hospitality industry, although these positions may also be available in high-end office buildings and apartment complexes. These employees are responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for these patrons. Excellent communication skills and customer service skills are necessary to succeed in this role. In short, their primary duty is to be of service to consumers/guests and keep them happy.Responsibilities of a Concierge:Job responsibilities for these workers vary widely from one employment setting to another. However, in general, they are expected to provide personal services to consumers/guests served by their employers. Those services may include:
• Greeting guests/customers
• Manage guest/customer complaints
• Taking messages
• Managing mail, luggage and deliveries
• Performbasic administrative/secretarial/reception duties
• Running errands to assist guests
• Arranging transportationand excursions upon visitor request
• Provide informationand recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Arranging tours and activities
• Makingdinner/event reservations for guests
• Obtaining tickets for events
• Arranging special services
• Providing or arranging for general business services for guests
• Managing customer/guest requests for housekeeping and/or maintenance
• Developnetwork of contacts, service providers and businesses within their communities to serve guests

Keyskills :
housekeepinghotel operationsboutique hotelscommunication skillscourier managementguest relationsfront office operationsconcierge servicescustomer satisfaction