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Assistant Manager-Food & Beverage

1.00 to 5.00 Years   Kochi,Other Kerala   12 Nov, 2024
Marriott International, Inc
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryHospitality
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    JOB SUMMARYPosition responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESAssisting in Food and Beverage OperationsCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Provides excellent customer service to all employees.Responds quickly and proactively to employees concerns.Uses coaching skills throughout the property.Demonstrates self confidence, energy and enthusiasm.Motivates and encourages staff to solve guest and employee related concerns.Ensuring Exceptional Customer ServiceProvides excellent customer service.Responds quickly and proactively to guests concerns.Understands the brands service culture.Sets service expectations for all guests internally and externally.Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.Follows up to ensure complaints have been addressed to the guests satisfaction.Develops a relationship with all guests to build repeated clientele internally and externally.Additional Responsibilities as AssignedComplies with all corporate accounting procedures.Assists GM as needed with annual Quality audit.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.,

Keyskills :
Customer ServiceCoachingCustomer SatisfactionQuality AuditFood

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