CRM & CRE Executive

Job Description

Job Title: CRM & CRE Executive.Key ResponsibilitiesClient Interaction & Telecalling
• Make outbound calls to potential and existing customers to explain products/services.
• Handle inbound inquiries and provide accurate information to clients.
• Conduct follow-ups with leads generated through marketing, walk-ins, referrals, and campaigns.
• Maintain professional communication and build long-term customer relationships.
Sales Support
• Understand customer requirements and recommend suitable products/services.
• Assist the sales team in achieving monthly and quarterly targets.
• Schedule meetings, demos, and site visits (if applicable).
• Convert leads into prospects and prospects into sales through effective communication.
Customer Relationship Management (CRM)
• Manage and update lead/customer data in the CRM system.
• Track lead stages, follow-up dates, and customer interactions accurately.
• Ensure timely resolution of customer queries and concerns.
• Coordinate with internal teams to ensure smooth order processing/ service delivery.
Customer Experience (CRE Functions)
• Provide post-sales support such as onboarding, documentation, and service-related assistance.
• Ensure customer satisfaction and maintain ongoing engagement.
• Gather feedback from clients and share insights with management for process improvement.Key Skills Required
  • Excellent communication and interpersonal skills
  • Strong telecalling and customer engagement ability
  • Good understanding of CRM software / lead management tools
  • Sales orientation with negotiation and persuasion skills
  • Ability to multitask and work in a fast-paced environment
  • Problem-solving attitude and customer-centric approach
  Qualifications
  • Any Graduate (Preferred: Business/Marketing/Communications)
  • 13 years of experience in Sales/Telecalling/CRM/Customer Service
  • Proficiency in MS Office and CRM tools

Keyskills :
salescold calling