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Customer Service Officer - Leading Bank

Fresher   Kochi, KollamKollam, Thrissur   24 Sep, 2025
AV Global Advisory Services
Job LocationKochi, KollamKollam, Thrissur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Role - Customer Service OfficerLocation Thrissur, Kolam, KochiExperience - Minimum 2 years of relevant experience in Customer Service.Key Responsibilities:
    • Handle customer queries and provide appropriate solutions in a timely and professional manner.
    • Manage front desk activities including account opening, deposits, withdrawals, cheque clearing, and remittance services.
    • Ensure compliance with KYC, AML, and regulatory guidelines in all customer interactions.
    • Promote and cross-sell banking products (CASA, fixed deposits, loans, insurance, etc.) to walk-in customers.
    • Maintain customer records and ensure accurate documentation.
    • Support branch operations team in achieving service quality benchmarks.
    • Handle cash transactions (if applicable) while ensuring accuracy and adherence to branch limits.
    • Escalate unresolved issues to the Branch Manager/Operations Manager for quick resolution.
    • Ensure a high level of customer satisfaction and maintain cordial relationships with customers.
    Interested Candidates can WhatsApp profiles to hidden_mobile

Keyskills :
customer servicecsowelcome desk

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