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Desktop Support Engineer

Fresher   Kochi   07 Apr, 2026
ARTECH INFOSYSTEMS PRIVATE LIMITED
Job LocationKochi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Job Title: Desktop Support EngineerLocation:Brigade World Trade Center, Block 1, 7th, 8th, 9th, and 10th Floor, Infopark SEZ, Kakkanad, Ernakulam - 682042.Department: IT SupportExperience:3 yearsJob Summary:We are seeking a skilled and proactive Desktop Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The candidate will be responsible for maintaining IT infrastructure, resolving technical problems, and ensuring smooth day-to-day operations.Key Responsibilities:
    • Provide technical support for desktops, laptops, printers, and other peripherals
    • Install, configure, and maintain operating systems (Windows/Mac/Linux)
    • Troubleshoot hardware, software, and network issues
    • Manage user accounts, permissions, and access (Active Directory)
    • Handle ticketing system requests and ensure timely resolution
    • Install and update software applications and antivirus tools
    • Support remote users via remote desktop tools
    • Maintain IT inventory and asset records
    • Assist in network troubleshooting (LAN/WAN, Wi-Fi issues)
    • Ensure data backup and system security compliance
    • Coordinate with vendors for hardware repairs and replacements
    Required Skills & Qualifications:
    • Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
    • Knowledge of Windows OS, MS Office Suite, and basic networking
    • Experience with ticketing tools (ServiceNow, Jira, etc.)
    • Familiarity with Active Directory and user management
    • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
    • Strong troubleshooting and problem-solving skills
    • Good communication and interpersonal skills
    Preferred Qualifications:
    • Certifications such as CompTIA A, Network, or Microsoft Certified
    • Experience with remote support tools
    • Knowledge of ITIL processes

Keyskills :
troubleshootingticketing

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