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E-commerce - Customer Service Executive

1.00 to 5.00 Years   Kochi,Other Kerala   12 Nov, 2024
Clarion Shipping Services LLC
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Title: E-commerce - Customer Service ExecutiveLocation: Kochi, IndiaPosition Type: Full-TimeJob Overview:As an E-commerce Customer Service Executive, you will be the primary point of contact for customers across our online platforms. You will provide support to ensure that customers have a seamless and satisfying experience with our brand, handling inquiries, resolving issues, and building positive relationships. The ideal candidate is proactive, detail-oriented, and passionate about customer service.Key Responsibilities: Customer Support: Manage and respond to customer inquiries across various channels (email, chat, phone) in a timely and professional manner. Order Management: Assist customers with order placements, cancellations, returns, and exchanges, ensuring accuracy in every transaction. Issue Resolution: Proactively resolve customer complaints and issues, escalating cases as necessary to ensure swift resolutions. Feedback Management: Gather and document customer feedback to assist in improving product offerings and the overall customer experience. Collaboration: Work closely with internal teams such as logistics, product, and marketing to address customer concerns and enhance service efficiency. Documentation: Maintain accurate records of customer interactions, transactions, and issues for reporting and analysis. Continuous Improvement: Identify opportunities to improve customer service processes and contribute ideas to enhance customer satisfaction. Skills: Strong communication skills, both verbal and written. Excellent problem-solving abilities and attention to detail. Ability to handle a high volume of inquiries with professionalism and patience. Familiarity with e-commerce platforms and customer support software (e.g., Zendesk, Freshdesk) is a plus. Ability to work independently as well as part of a team.Qualifications: Experience: 1-3 years of experience in customer service, preferably within an e-commerce environment. Education: Bachelors degree in Business, Marketing, or a related field (preferred but not mandatory).Why Join Clarion Independence and flexibility in your role. A positive, supportive workspace with room for learning and development. Great management and a focus on employee growth.,

Keyskills :
Strong communication skillsExcellent problemsolving abilitiesAttention to detailFamiliarity with ecommerce platformsCustomer support software knowledgeAbility to work independently

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