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GUEST EXPERIENCE MANAGER

2.00 to 6.00 Years   Kochi,Other Kerala   06 Dec, 2024
Hyatt Regency Kochi
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryHospitality
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    SummaryCustomize and personalize stay experiences for all World of Hyatt members and VIP guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty. Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Room Division manager / General Manager and management team to set and / or implement policies, procedures to enhance guest experience.QualificationsIdeally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years work experience as Assistant Guest Experience Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.,

Keyskills :
Customer ServiceHospitality ManagementProblem SolvingInterpersonal Skills

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