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Jr.Customer Operation Executive

0.00 to 3.00 Years   Kochi,Other Kerala   06 Dec, 2024
Direct7 Networks
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Title: Junior Customer Operations ExecutiveCompany: Direct7 NetworksLocation: Kochi, KeralaWorkflow Analysis: Analyzing support workflows and suggesting improvements to enhance efficiency and effectiveness. Product Collaboration: Collaborating closely with product teams to provide insights and feedback on product changes related to the customer service department. Technical Support: Providing technical support to customers within agreed Service Level Agreements (SLAs), ensuring prompt issue resolution and adherence to established timelines. Configuration Assistance: Assisting internal teams and clients with configuration setups to ensure smooth operations and optimal functionality. Issue Resolution: Identifying and resolving issues through various communication channels such as chat, emails, and calls. Sales Assistance: Supporting the sales process by providing potential leads with detailed information about the companys products and services. Communication Skills: Demonstrating proficiency in English, both verbal and written.Experience: 0.5-2 years of experience in customer support/customer operations/Technical support. MS Office knowledge is mandatory Bachelors degree preferred. Willing to work in rotational shift,

Keyskills :
Workflow AnalysisTechnical SupportIssue ResolutionCommunication SkillsMS OfficeProduct CollaborationConfiguration Assistance

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