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non voice process

2.00 to 6.00 Years   Kochi,Other Kerala   23 Jan, 2025
Cyber Kings India
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Respond to customer inquiries via chat, call or email in a timely manner. Provide accurate information and effective solutions to customer issues. Maintain constant and thorough documentation of customer interactions. Collaborate with other departments to resolve complex customer issues. Ensure customer satisfaction through prompt and professional responses. Follow company protocols and guidelines to handle sensitive information. Analyze customer feedback and provide insights for process improvement.Job Types: Full-time, PermanentBenefits: Paid sick timeSchedule: Day shiftAbility to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)Application Question(s): Are you from Kochi Are you introvert or extrovert Do you have a personal laptop with you How is your English Communication Skill How many years (minimum) you can stay with the company Work Location: In person,

Keyskills :
Customer ServiceCommunicationDocumentationCollaborationProblem Solving

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