Opening For Supervising Associate For Accounts Management

Job Description

Roles and ResponsibilitiesJob Summary:The Virtual Account Manager (VAM) in GDS is primarily responsible to work with the with account leadership to support the planning and implementation of the account activation strategy.The VAM will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation; drive account management excellence; sales and program management; and account communications & administration and will perform all the activities that doesn t require client proximity. He / She ensures that all locations and Service Lines (SL) of the firm are actively engaged around our global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. This role will be aligned to GCSP / CE / account team and will be based in a non-client proximate location.Essential Functions of the Job:Account Management & Acceleration Support:Implement global Account Activation Center of Expertise (CoE) strategy, methodology and processes at Account levelCo-develop account strategy working with account leadership and drive global execution of account planSupport account team in driving service line planning activity and account integrationResponsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessionsPrepare the global account meeting materials and facilitate account team meetingsResponsible for follow-up on account actions by tracking progress against deadlines and driving activityUnderstand both the client s business agenda and EY services to enable leveraging the global network to connect our clients to the right peopleDevelop and manage the account onboarding process and appropriate materialsDrive the Assessment of Service Quality (ASQ) process: Collate the ASQ feedbacks in Matrix and drive action after interviews and year-end follow-upAct as a project manager for Account specific initiatives/projectsReview of account financials to provide awareness to account leadership on drivers of account performanceMonitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issuesSupport special projects as needed that require financial data/analysisSales and Program Management:Manage the annual global revenue planning process with the G360 BDL and GCSPOwn and manage the Client Relationship Management (CRM) processCo-develop the account relationship strategy, including management of the global relationship mapManage the account pipeline process and drive discipline across global teamCoordinate the pursuit process for opportunities, working closely with key partnersExecute win/loss debriefsIdentify thought leadership and insights to be shared with the clientCreation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market place, alliance and solution activity within sector or like accountsInformation and Knowledge ManagementBe strategic to collaborate and partner with enabling functions of in supporting the account (where applicable):Offshore Account Enablement team in India pipeline management, financial analysis, sales cycle support, client research, Account plan managementKnowledge Account Analysis, Quarterly earnings call summaries, travel packs on client s business, competitive landscapeFinance Any financial needs of the accountBrand, Marketing and Communications Account specific events, targeted thought leadershipAdministrative Support Meeting scheduling and any other administrative tasksGlobal Sector/Industry Identify market trends and EY insightsService lines and geographies - Create process flows required for the team to capture information across accountBuild and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and useDevelop and maintain relationships with the account teams to understand best practices for team information and knowledge managementResponsibilities, Qualifications, Certifications - InternalMarketing ManagementDevelopment and execution of account marketing plan to includeDistribution of thought leadership and/or event invites to relationships targetsAlumni relationsSupport creation and distribution of team communications (i.e. team/client newsletter, WIN announcements)Develop and maintain relationships with account teams to understand best practices for marketing activitiesCommunications and AdministrationServes as subject matter expert for all information related to the accountLeverage EY resources to support the accountIn consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadershipGlobal Sector/Industry - Identify market trends and insights to take to accountServe as the knowledge steward of the account and with the assistance of Knowledge, connect global team to EY tools and client business issuesAnalytical/Decision Making Responsibilities:May be required to make decisions on behalf of Partners to expedite resultsInfluences without direct authority, frequently providing coaching and input to a high level of firm leadershipKnowledge and Skills RequirementsTechnologyMust HavesMastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint)Nice to HaveExperience using Procurement portals (i.e. SAP Fieldglass or Ariba)Microsoft BIProject Management experience building and managing project plansPresentation/Analysis experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyze data for purpose of generating insights on trends within data setSoft SkillsProfessional maturity to confidently interact with Account Partners. Demonstrate a level of assertiveness, authority while communicating with the Senior Stakeholders and ability to articulate the view points in a succinct mannerCommunication Demonstrate effective communication at levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset and operate effectively across borders inclusivelyConsultative demonstrated ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomesEmotional Intelligence demonstrated understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engageNetworking demonstrated ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions that arise across accountAmbiguity personality that is conducive to highly unstructured environments and situationsEntrepreneur/Proactive behaviors desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operationsOther RequirementsDepending on regional geography, some travel is required as well as attending account leadership meetings/training. From time to time, internal and external obligations may require working after normal business hoursJob Requirements:EducationUniversity/Bachelor s degree requiredPost Graduate in business management preferably an MBAExperience7-8years working in a professional services firm delivering operational enablement service to teams in different geographies plus previous sales, marketing, business development experience would be preferableCertification RequirementsExpected to remain current on relevant EY training and curriculum (e.g. Account Management Framework (AMF),Lead Badges, among othersInterested candidates can contactABIN (HR)**********,

Keyskills :
service line planningclient relationship managementservice linesservice qualityrevenue planningspecial projectsaccount marketingproject managementfinancial analysisaccount managementprogram managementthought leadershipmeeting schedulingbusine