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Operations Manager

5.00 to 9.00 Years   Kochi,Other Kerala   24 Mar, 2025
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    1. Team Management and Leadership:Lead, motivate, and mentor restaurant managers and staff, fostering a positive and productive work environment.Provide guidance and support to restaurant teams in areas such as customer service, conflict resolution, and problem-solving.Ensure adequate staffing levels, scheduling, and training to meet operational needs.2. Business DevelopmentEstablish networks and partnership to develop B2B businessExplore and Develop new revenue streams to maximise revenue3. Overseeing Daily Operations:Ensure that each restaurant operates efficiently and effectively within established guidelines, procedures, and budgets.Monitor key performance indicators (KPIs) such as sales, food costs, labour costs, and customer satisfaction, taking corrective action as needed.Maintain consistent quality control for food handling and service across all locations.Manage inventory levels of front of the house supplies, and equipment to optimize efficiency and minimize waste.1. Customer Experience :Ensure a consistently positive customer experience across all restaurant locations.Monitor customer feedback, google reviews , delivery ratings. Address complaints, and implement measures to improve satisfaction.Maintain high standards of cleanliness, hygiene, and ambiance in the restaurants.2. Financial Performance :Analyze financial data, identify trends, and implement strategies to improve profitability.Manage budgets, control costs, and maximize revenue generation.Assist in Manpower planning and setting outlet wise count and budgets to ensure efficient utilisation of manpower and maximise efficiency.3. Compliance and Safety :Ensure compliance with all relevant food safety regulations, health codes, and licensing requirements.Implement and enforce safety protocols to prevent accidents and maintain a safe working environment.Stay abreast of industry trends and best practices in restaurant operations.Formulate SOPs and checklists to facilitate a professional and process based working culture.Implement SOPs to improve hygiene and safety standards of the restaurants and ensure the same are upheld by the outlet team.4. Additional Responsibilities :Assist in recruitment , setting Job descriptions and KRAs for various departments.Monitor , assess and review performance of various departments and personnel as per KRAs and KPIs.Coordinate with managers regarding leave management and planning to ensure smooth operations.Conduct reviews and audits of existing standard operating procedures. Work on improving and implementing SOPs.Participate in Sales and Operations Planning forecasting processes. Coordinate and implement Sales improvement initiatives and plans.Coordinate preventive maintenance checks and upkeep of IT, facility and equipment to ensure smooth and uninterrupted operations.Strong understanding of restaurant operations, including front-of-house and back-of-house functions.Excellent leadership, communication, and interpersonal skills.Strong analytical and problem-solving abilities.Proficiency in restaurant management software and POS systems.Ability to work independently and manage multiple priorities in a fast-paced environment.Flexibility to work evenings, weekends, and holidays as required.High attention to detail and accuracyLanguages English, Malayalam, Hindi.Job Types: Full-time, PermanentBenefits: Food provided Provident FundEducation: Bachelors (Preferred)Work Location: In person,

Keyskills :
Team ManagementLeadershipBusiness DevelopmentCustomer ServiceConflict ResolutionFinancial AnalysisBudget ManagementComplianceSafety ManagementRecruitmentPerformance ManagementPreventive MaintenanceCommunication SkillsInterpersonal SkillsAnal

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