hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Quality Analyst BPO

2.00 to 6.00 Years   Kochi,Other Kerala   13 Apr, 2025
33 Holdings Global
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Monitor and evaluate inbound and outbound calls and emails to assess customer service representatives demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures. Provide detailed feedback to agents based on call evaluations, highlighting strengths and areas for improvement. Conduct root cause analysis to identify and resolve quality issues, making recommendations for process improvements. Track and analyze data on quality metrics (e.g., call handling time, resolution rates, customer satisfaction) to identify trends and opportunities for training and development. Participate in calibration sessions with supervisors and managers to ensure consistency and accuracy in evaluations. Develop and maintain comprehensive QA documentation, including evaluation forms, guidelines, and criteria. Assist in the development and implementation of quality assurance initiatives and training programs. Stay updated on industry best practices and standards related to call center operations and customer service.Job Types: Full-time, Fresher, PermanentAbility to commute/relocate: kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s): Expected SalaryEducation: Bachelors (Preferred)Experience: QA Call Centre: 2 years (Preferred)Location: kochi, Kerala (Preferred),

Keyskills :
Quality AssuranceCustomer ServiceData AnalysisProcess ImprovementDocumentationTraining ProgramsCall Centre

APPLY NOW

Quality Analyst BPO Related Jobs

© 2019 Hireejobs All Rights Reserved