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Team Leader / Manager Insurance Renewal Calling

2.00 to 6.00 Years   Kochi,Other Kerala   12 Nov, 2024
Aabasoft
Job LocationKochi,Other Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Summary : The Insurance Renewal Call Team Leader/Manager is responsible for managing a team of call center agents focused on renewal calls for insurance customers. The role requires experience managing teams in a fast-paced call center environment and a proven track record of meeting renewal targets, maintaining high customer satisfaction and improving team performance.Responsibilities :Team Management: Lead and mentor an insurance renewal call team, driving productivity and engagement.Performance Monitoring: Set and track targets for renewals, call quality, and standards adherence.Renewal Strategy: Implement strategies to boost renewals, retention, and upsell opportunities.Quality Assurance: Monitor calls for compliance, quality, and provide coaching as needed.Training: Continuously enhance team skills in communication, product knowledge, and renewals.Customer Satisfaction: Maintain service excellence and resolve escalations promptly.Reporting: Deliver performance reports with trends and improvement insights.Compliance: Ensure all activities align with industry regulations and company policies.Qualification :Bachelors degree in Business, Marketing, Insurance, or related fieldMinimum of 2 years experience in a call center environment, with at least 1 years in a leadership role managing insurance renewal calling teams.,

Keyskills :
Team ManagementPerformance MonitoringQuality AssuranceTrainingCustomer SatisfactionReportingCompliance

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