Telesales/Telemarketing Executive

Job Description

Telesales & Admin ExecutiveLocation:Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home.Job Type:Full-TimeDepartment:Sales & OperationsIndustry:IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate.We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment.Key Responsibilities
1. Telesales & Customer Engagement (Approx. 60-70% of time)
Outbound/Inbound Calls:Make outbound calls to a generated lead database and handle incoming customer inquiries.Sales Pitch & Conversion:Effectively communicate the product/service value proposition, handle objections, and close sales to achieve weekly/monthly targets.Lead Management:Qualify new leads, maintain a healthy sales pipeline, and conduct systematic follow-ups.Customer Relationship Management:Build and maintain positive relationships with customers over the phone.Data Entry in CRM:Accurately log all call details, customer interactions, and sales orders in the companys CRM or sales tracking system.Market Feedback:Report customer feedback, market trends, and common objections to the management team.
1. Administrative Support (Approx. 30-40% of time)
Documentation & Data Management:Prepare and maintain sales reports, invoices, quotations, and other business documents in MS Word/Excel.Customer Support:Handle basic customer queries via email and phone related to order status, invoices, etc.Vendor & Client Coordination:Liaise with vendors (e.g., for couriers, office supplies) and assist in client communication as needed.Office Management:Manage incoming and outgoing calls, emails, and correspondence. Maintain a tidy and organized office environment (if working on-site).Inventory & Logistics Support:Assist in maintaining inventory records and coordinating with logistics partners for dispatches.Team Support:Provide general administrative support to the management and sales team, including scheduling meetings, managing calendars, and preparing presentation materials.Required Skills & QualificationsEducation:Minimum graduation (Bachelors degree) in any discipline.Experience:1 - 3 years of experience in a telesales, customer service, or admin executive role. Freshers with exceptional communication and organizational skills may be considered.Language Skills:Excellent verbal and written communication skills inEnglishandHindi.Preferred:Proficiency in a regional language (e.g., Tamil, Telugu, Marathi, Kannada, Bengali, Punjabi) is a strong advantage.Technical Skills:Strong proficiency inMS Office (Word, Excel, PowerPoint).Typing speed of at least 25-30 WPM.Basic understanding of CRM software is a plus.

Keyskills :
telesalescustomer supportrecruitmenthelpdeskexecutive searchcommunication skillsservice desktelemarketingpermanent placement