Opening for leading automotive manufacture company -Territory Service Manager

Job Description

Role & responsibilities
• Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
• Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
• New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
• Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
• Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
• Product campaigns Drive the dealerships in completion of product campaigns for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.
Must Have
• Experience 5-15 years
• Experience in Heavy Commercial Vehicle.
• Customer Handling, Team Handling, Dealership Management.

Keyskills :
hcvafter market serviceheavy commercial vehicle