hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Applicants for-Technical Support Specialist - Remedy ITSM

7.00 to 12.00 Years   Kolkata   28 Mar, 2023
BMC Software
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Description and Requirements #LI-SD2BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.Specialist - Technical Support AnalystBMC Software The Multi-Cloud Management CompanyFrom core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.BU Description:BMC Helix Support Operations supports and manages hundreds of customers on Helix from across various Public and Private cloud platforms. This position is for support function for Helix ITSM/SmartIT/SmartReporting/CMDB/DWP product lines.Primary Roles and Responsibilities:
    • Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries.
    • Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant BMC technologies.
    • Exercises systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.
    • Troubleshoots intermediate to advanced problems and recommends appropriate actions.
    • Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
    • Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues.
    • Manages customer expectations and competing priorities.
    • Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
    • Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
    • Escalates issues and works directly with Research and Development to resolve complex support problems.
    • May work on customer support-related projects as assigned.
    • Periodic weekend work will likely be required.
    Experience/ Qualifications:
    • 7-15 Years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint.
    • In depth troubleshooting and analytical knowledge in these BMC product areas.
    • Bachelor degree from any stream Full Timemid
    It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
private cloudbehavioral trainingtroubleshootingcomputer hardwarebmc remedytechnical support

APPLY NOW

Applicants for-Technical Support Specialist - Remedy ITSM Related Jobs

© 2019 Hireejobs All Rights Reserved