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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
India | Kolkata , India Job ID: 29898 Job Description Position at Ingram Micro Cloud RESPONSIBILITIES: We are looking for an engineer responsible for the items below:Investigate customer issues reported , troubleshoot and identify solutions and root causes; Provide prompt and accurate feedback to customers by email , by phone and in chat; Ensure proper recording and closure of all issues in the request tracker; Ensure that problems are solved by ing the correct procedures and documentation , and providing feedback according to SLA; Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams; Document knowledge in the form of knowledge base tech notes and articles; Interact with R&D Team when it is necessary; Adhere to defined standards and measures for quality and customer satisfaction requirements; QUALIFICATIONS , DESIRED SKILLS & EXPERIENCEWhat you bring to the role:Total experience should be between 2 Years to 6.5 Years Working experience in (Windows Server / Unix / Linux server) with at least one - year experience; Understanding of system logs and experience with troubleshooting / monitoring utilities; Practical experience with some hosting software like services (basic configuration , troubleshooting): Expert understanding Azure / AWS Strong scripting (bash scripting / shell scripting , Python) Ansible , terraform and automation skills.Experience with DevOps Tools - 2 years min (Ansible / Jenkins) Good understanding of Microservice API Gateway Management platform for the enterprise and developing solutions for key requirements like security , custom analytics , throttling , caching , logging , metering , request and response modifications. FTP; DNS servers; SQL MySQL , PostgreSQL; A deep understanding of DNS system principles and the Internet as a distributed network in general; General operations on domain names: registration , transferring , cancellation , renewal; Knowledge of SQL queries (especially for PostgreSQL) , in - depth knowledge of database management systems; Analytical mindset , detail oriented , and passion for digging into log records in attempt to identify root cause of reported issue; Basic understanding of telecommunications billing process: resource usage calculation and service invoicing (how customer is getting billed for his purchases , what documents are used) E - commerce processing: how customer can pay for his services using some payment processing center Bachelor s / Master s degree in Engineering (preferably Computer Science) or equivalent; Fluent English Communication and interpersonal skills; Logical and Analytical Thinking; Problem solving and investigation; Accuracy; Time management and ability to deliver on deadlines; Ability to work both independently and cooperatively with others; Able to write scripts in some administrative language (Python , Perl , Shell) Has experience of Web development (static HTML+CSS , framework - based websites) from the very beginning (like domain name registration) to website to hosting deployment; web Any background in software development would be a big plus; Ability to read PHP code and correctly interpret it;Get updates about the latest job openings that match your skills.,
Keyskills :
sqlunixslatroubleshootingshellscriptingwebdevelopmentproblemsolvingtimemanagementpplicationsupprootcausesqlqueriesknowledgebaserequesttrackerpaymentprocessingmanagementsystemskingexperiencegeneralop