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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The Client Relations Senior Manager is responsible for delivery of departmental results for the U.S. Operation through successful direction of line managers and their staff within the department. You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.The Senior Manager will be responsible for all aspects of the respective US Client Relations organization, including the direction of department managers and their staff. A large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan. To accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areas. Your role will also include first line approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action).Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Bachelors degree as well as at least 5 years Client Relations experience or appropriate related experience at Oracle. A proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives., Main Roles and Responsibilities for this Position.1. Should have prior experience in building and managing the Practice teams with a size of around 200 people minimum2. Should have worked hands-on in Oracle EBS / Fusion Applications3. Should have 18+ yrs progressive experience in Oracle Applications, played managerial role including people management and project management.4. Should be willing to relocate to Hyderabad, India.5. Practice Development - Identifying business needs, creating offerings, hiring Resources, marketing the capability, building skills, Develop Automation Tools to improve the efficiency, harvesting learning.6. People Development - Attract, retain and grow expert Resources. Take care of career development, people management needs, developing skills.7. Exploring new business opportunities and Upselling with Sales and presales team.8. Led a team of Business Analysts and Technical Architects for detail Requirement Analysis workshops for systematic and planned Outcome.9. Should have track record of handling projects across continents10. Manage client related escalations and approvals for multiple projects.
Keyskills :
sales accounts banking clearing clientmanagement printerfleetmanagement newbusiness problemsolving automationtools clientrelations peoplemanagement ewbusinessopp tunities aclesupp supp tservices