ARIBA Administrator

Job Description

ARIBA Administrator and L1 Help Desk ARIBA SupportIdeally a junior resource with 3-4 years of experience Active Role as it relates to PR to PO Process Ariba Sourcing process management, User/ Vendor management Core administration, of the Sourcing solution to meet need of business as well as working with the IT team on the technical solution approach regarding master data interfaces. System Management Testing and Troubleshooting. Master Data Management / Integrations. Scheduled Reporting. Benefits tracking. Experience as a liaison between the users and the IT team; ability to explain business issues and liaise with the IT team when required to correct the issue; experience developing use cases in a fast-paced dynamic environment. Closely align with purchase teams to drive early procurement system penetration (requisition to PO). Develop a complete understanding of divisional teams requirements and provide support to meet the end user s needs. Ariba Sourcing integrated faced with ECC. Complete understanding of the interface process between the ERP systems and Ariba. Strong skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions (e.g., collaborating, conflict management, consulting, etc.). Strong organizational, analytical and problem solving skills; demonstrated ability to think about business problems in new ways and clarify key issues in complex situations Ability to comprehend, analyze, and interpret complex business issues. Self-motivated and able to thrive in an extremely fast-paced and changing environmento Ability to drive change across the enterprise and proactive approach to problem solving.o Ability to think strategically and improve the long term road map / strategy to support business objectives.o Strong influencing & interpersonal skills.o Strong business and financial acumen and successfully identify / address ambiguity Provide direct technical assistance with customers via phone Own and manage concurrent Service Requests in a ticketing system Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution Create internal/external content for SAP Aribas User/Vendor Community and internal knowledgebase Collaborate with and develop strong working relationships with cross-functional, global teams Provide on-call support during evenings and weekends as required by a rotational schedule Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible All other duties as assigned Knowledge of business processes and transactions such as Requisition , RFQ, purchase orders, and invoices Exceptional written and oral communication skills; ability to listen and work with Vendors/ Users in real-time Effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds Thrive in a fast-paced environmentAbility to work cross-culturally Key Skills: ARIBA Administrator and L1 Help Desk ARIBA SupportIdeally a junior resource with 3-4 years of experience Active Role as it relates to PR to PO Process Ariba Sourcing process management, User/ Vendor management Core administration, of the Sourcing solution to meet need of business as well as working with the IT team on the technical solution approach regarding master data interfaces. System Management Testing and Troubleshooting. Master Data Management / Integrations. Scheduled Reporting. Benefits tracking. Experience as a liaison between the users and the IT team; ability to explain business issues and liaise with the IT team when required to correct the issue; experience developing use cases in a fast-paced dynamic environment. Closely align with purchase teams to drive early procurement system penetration (requisition to PO). Develop a complete understanding of divisional teams requirements and provide support to meet the end user s needs. Ariba Sourcing integrated faced with ECC. Complete understanding of the interface process between the ERP systems and Ariba. Strong skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions (e.g., collaborating, conflict management, consulting, etc.). Strong organizational, analytical and problem solving skills; demonstrated ability to think about business problems in new ways and clarify key issues in complex situations Ability to comprehend, analyze, and interpret complex business issues. Self-motivated and able to thrive in an extremely fast-paced and changing environmento Ability to drive change across the enterprise and proactive approach to problem solving.o Ability to think strategically and improve the long term road map / strategy to support business objectives.o Strong influencing & interpersonal skills.o Strong business and financial acumen and successfully identify / address ambiguity Provide direct technical assistance with customers via phone Own and manage concurrent Service Requests in a ticketing system Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution Create internal/external content for SAP Aribas User/Vendor Community and internal knowledgebase Collaborate with and develop strong working relationships with cross-functional, global teams Provide on-call support during evenings and weekends as required by a rotational schedule Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible All other duties as assigned Knowledge of business processes and transactions such as Requisition , RFQ, purchase orders, and invoices Exceptional written and oral communication skills; ability to listen and work with Vendors/ Users in real-time Effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds Thrive in a fast-paced environmentAbility to work cross-culturally,

Keyskills :
masterdatamanagement usecases masterdata drivechange aribasourcing datamanagement ncallsupport