Assistant / Deputy Manager - Customer Care

2.00 to 7.00 Years Kolkata 20 May, 2023

Mahindra business & consulting services pvt ltd

Job Location	Kolkata
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Marketing / Communication
EmploymentType	Full-time

Job Description

To achieve Spare part targets through dealers/distributors.Governance of Spare part centre. Identification of distributors.Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.Scrutinize dealer s financial health and do financial planning accordingly. Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product parts as per dealer)Implementation of strategy/schemes for new product launch.Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management & training of field staff. Preferred Industries AutomobileTractorAgri & Allied IndAgri BusinessAgriculture Implemen Education Qualification B.Tech /BE - Agriculture (Preferred) / Mechanical / Automobile Diploma Agriculture, Mechanical, Auto Mobile (With Experience**) General Experience 2-8 Years of Experience as in Service / Customer Care of Tractors & Implements. Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService Management,

Keyskills :
miscustomer servicedocumentationfinanceinsurancecustomer careequipment supply

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Assistant / Deputy Manager - Customer Care

Job Description

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