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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | < Rs 50,000 - 1.5 Lakh/Yr |
| Industry | Manufacturing |
| Functional Area | Customer Service (Domestic)Customer Care Executive |
| EmploymentType | Full-time |
Dear Candidate,Greetings for the day!We are hiring for Assistant Supervisor for HPL LTD COMPANY.Roles & Responsibilities :1. To Increase in Call Volume, as per protocol2. In adherence to Operational Policy should Optimized manpower3. To scrutinized & Reduce average AHT/ per associate4. To maintain Performance Management System and awards6. Facilitate transportation with adherance to operational/Admin policy for Staffs7. To Facilitates various operations related feedbacks, operational call calibration, one-to-one session on PMS and Operational parameters for Service Improvement8. To Optimum head count to handle 85% calls hitting the server9. To Adhere proper escalation process , for Emergency case handling (Epidemic call monitoring & escalation/Suicidal call handling )10. To Identifying and plan training sessions as per training callender11. To Update Agents with latest health updates, organise training as necessarySALARY 14500-20500 ESI ,PF ,BONUS , OVERTIMEFACILITIES- ACCOMMODATION ,FOODING ,LODGINGLOCATION- UNDER 10-30 KM DISTANCEInterested candidates may apply and call to below mentioned numbers.HR PRIYA-9560949624HR RUCHIKA-9958746852OTHER CLARIFICATION CALLHR MAHI-9958638664HR KAJAL- 9990162642Regards
Keyskills :
pms supervision scalationmanagement bpooperations teamlead operationsmanagement