Automation Specialist

Job Description

Automation Expert - An exciting opportunity to lead on work in automation within BT as an E2E Process Designer the role involves the leading of teams to deliver E2E design, development and delivery of processes from planning and tracking of deliverables and ensuring stakeholders are regularly appraised of status and progress requirements analysis through to support of live processes. You will lead on driving automation improvement initiatives to increase customer satisfaction, increase revenues and decrease costs and defining the standards across our automation capability, keeping up to date with BT Security policies and work in a way that ensures compliance, data protection by design.Work with the business - You will represent GBS by working closely with SMEs (Subject Matter Experts) to identify business processes for automation and work end to end solutions covering requirements gathering, design, development , UAT, deployment and maintenance with the support of the team and SMEs. You will plan and track of deliverables and ensure stakeholders are regularly appraised of status and progress throughout.Learning new technologies In a fast moving technology space you will have the opportunity to use your experience in automation to learn new intelligent automation technologies then taking this knowledge you will train the new capabilities out to your team, defining GBSs automation strategy going forward.Support our growth - You will lead on evolving our service to ensure we excel in meeting requirements, KPI s, and customer satisfaction, through the maintenance of our live automations and leadership in taking forward ideas. You will also be supporting the delivery of new solutions including future technologies (AI etc) which may include managing third party vendors.Connected Leaders Behaviors:Customer Champion - You take ownership for brilliant customer experiences and create plans that deliver on customer expectations. You understand the customers needs and challenges, and look for opportunities to create a brilliant customer experience.Team coach - You create a high performing culture in your business unit, engaging teams and championing coaching and development. You contribute to a high performing culture, empowering others through coaching and development.Solution Focused Achiever - You translate strategy into ambitious goals, outcomes and timelines. You provide solutions to complexity.You deliver and coordinate activities and respond positively to challenges.Change Agent - You lead complex change programmes, supporting teams to perform effectively in all circumstances.You support change initiatives locally, adapting quickly and delivering change effectively.Inspiring Communicator - You create inspiring messages for stakeholders and teams, linking and explaining programmes of activity and work. You create inspiring messages, considering different perspectives and delivering simple communications.Well also need to see these on your CVCustomer Engagement/ Business AnalysisDelivering automationsIn depth understanding of delivering configuration/scripting type technologies required for GBS.Leading the design, delivery, testing and support of software/ processesAptitude for problem solving and logical thinkingPreferred skills:Microsoft Technologies (.Net)Web DevelopmentExcel Macro / Access (VBA)Automation (Blue Prism)Developing applications in SQL Server or Oracle.Reporting (OBI, Qlik)Experience:Experience with leading a team in the delivery and improvements of automations.Experience and knowledge of and project management in a structured environmentAn understanding of, and a willingness to adhere to, formal change control procedures and disciplines.Ability to liaise with senior level stakeholder representatives in a rational and measured manner and to communicate project progress, issues, risks and solutionsAn aptitude for problem solving, with the ability to take a logical route to the source of an errorGood written skills with the ability to produce clear and concise documentationBackground in automation deliveryA self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.

Keyskills :
automation jquery mail reporting sql endtoendsolutions rightfirsttime sqlserver musicmaking processdesign changecontrol problemsolving businessanalysis tatementsofworksow