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Branch Sales & Service Manager

1.00 to 4.00 Years   Kolkata   13 Sep, 2019
Standard Chartered Bank Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
  • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
  • Participate actively in branch sales planning to generate action plans for meeting targets
  • He/She is aware of bank s Mis-selling & Sales Policies and ensure adherence all the times.
  • Ensure high level of customer service in the Branch. Manage difficult customer situations
  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  • Ensure transactions are processed with a high level of accuracy and commitment to satisfy customer needs
  • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better-quality service
  • Take responsibility for general reconciliation and control activities
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Be multi-skilled to handle all kinds of transactions and services in the bank
  • Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
  • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
    • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
    • Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
    • Encourage others to work in a healthy and safe manner;
    • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Our Ideal Candidate
  • Graduate/ Post Graduate
  • Anywhere between 1 - 4 years of overall experience
  • Banking knowledge, understanding of front and back office processes and procedures
  • Good Interpersonal Skills
  • Strong Communication Skills
  • Team-playing ability
  • Customer Orientation and sales Focus
,

Keyskills :
sales usinessdevelopment customerrelations highlevelofaccuracy newbusiness branchsales

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