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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | KPO / Analytics |
| Functional Area | Marketing / Communication |
| EmploymentType | Full-time |
Summary: Responsible for structuring and managing the service deals through the process of design, implementationand on-going tracking, thereby achieving engagement profitability and customer satisfaction.Duties and Responsibilities: Planning and implementation of engagement process. Effectively communicating with the clients for understanding the requirements and objectives. Validating scope, conducting project kick-offs and engaging in discussions with the project team. Managing vendor resource planning and addressing resource performance issues. Managing and monitoring the project performance with regards to project delivery, progress, economiesand other aspects. Managing any dispute or conflict and acting as the escalation point. Making presentations and reports, including client recommendations if required.Knowledge, Skills and Abilities: Proven experience in knowledge management, complex business transformation and change management. Must have a critical and creative thought process. Capable of evaluating alternatives and making action plans. Leadership abilities, in a multiple project environment, which can influence clients, team members, and keystakeholders. Excellent verbal and written English skills. Good interpersonal skills.,
Keyskills :
acting managingbenefits engagement creativity creative business profitability presentation aking plans