Client Success Manager

Job Description

Justin Hastings - Chief Human Resources Officer, North America at ExperianJustin Hastings talks about our culture of innovation and inclusion. Visit jobs.experian.com to search for your next opportunity.As a Client Success Manager, you will own the entire customer experience for a portfolio of accounts, establishing great relationships as a trusted and strategic advisor to deliver client success and satisfaction. The individual will work closely with the sales and support organizations to deliver high quality solutions to our enterprise clients. This role will make important contributions to the growth and development of the ERR streams by maintaining, building and expanding on the company s products and services. Candidates are required to demonstrate relevant professional experience and a track record of achieving high levels of client success. Due to our high client engagement, travel up to 50% of the time may be required. Responsibilities: Drive client engagement and expand relationships within client s organization to secure existing business, and identify new business opportunitiesDetect, report, forecast, and mitigate client risk and develop account planning Assist sales by enabling account growth and limiting client churnExecute with poise, endurance and sharp presentation skills while facilitating client engagement activities for 25+ people including C- level executives, legal, privacy, information security, communications, and customer support teamsResponsible for client onboarding and ensuring clients understand the full potential of all of our products and services Act as the primary point of contact for the client, representing their requirements and acting as a liaison to internal departments within the organizationCreate pricing, proposals, and manage contracting requirements including facilitating and participating in negotiations for existing clientsManage complex relationships and discussions with subject matter experts diplomatically and on the flyProvide exceptional communication (oral and written) with the ability to provide clear and authoritative direction to clientsExcel in collaboration with different internal departments to improve client relations and enhance client satisfaction Curate content and slides to deliver relevant presentations for ongoing client engagement Provide executive management and sales teams with actionable feedback to enhance services Maintain expertise related to relevant products and services as well as industry trendsEmbody company values Other duties as assignedQualifications: 5+ years of client facing management experience or related experience Bachelor s degree from accredited college BBA or post- graduate degree is a plusKnowledge, Skills and Abilities: Strong business acumen, professional demeanor, business maturity and confidence with the ability to facilitate onsite meetings and present to top ranked industry professionals and C- level executives at enterprise corporationsExcellent interpersonal, communication, listening and presentation skills Keen sense of time management, highly organized with a sharp attention to detailFlexibility and versatility in problem analysis and resolutionSelf- motivated with high energy and flexibilityEnjoys working in a dynamic, collaborative environment Experience working with sales teams, as well as internal operations teams to support clientsFamiliarity with web technologies and Salesforce a plusExpert Microsoft Office Skills (Word, Excel, and PowerPoint)Experience in Privacy or Information Security is a plusEOE including Disability/Veterans My Profile Create and manage profiles for future opportunities.,

Keyskills :
office streams clientonboarding flexible customerexperience graduate customerservice facilities customersupport ualification