hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Consumer Support Fulfillment Agent

5.00 to 10.00 Years   Kolkata   28 Sep, 2019
EXPERIAN SERVICES INDIA PVT LTD
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Areas of responsibility:

  • Knowledge of the Fair Credit Reporting Act in response to consumer requests
  • Processing a high volume of consumer requests received via phone
  • Handling significant volume of inbound and outbound consumer call requests
  • Follow up on consumer requests not immediately resolved
  • Document consumer interactions as outlined in standard procedures
  • Enhancing organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment
  • Identify and alert leadership of trends on consumer calls/requests
  • Ensure individual key performance indicators are met
  • Update job knowledge by participating in educational opportunities
  • Keeps equipment operational by following established procedures and reporting malfunctions
  • Other duties as assigned
    • Qualifications:
  • Associates degree or equivalent professional work experience in credit bureau, consumer reporting, consumer/customer contact center, financial industry
  • 5-10 years of contact center experience
  • 3-5 years of case management experience
  • FCRA Certification through CDIA (must obtain within first 180 days of hire)
  • Strong interpersonal skills with a high ability to build relationships internally and externally with clients and consumers
  • Strong organizational and time management skills while juggling multiple priorities
  • Proficiency with Microsoft Office applications
  • Must be able to sit for extended periods of time
  • Must be able to lift up to 50 lbs
  • Spanish fluency is strongly preferred
    • Benefits: ,

    Keyskills :
    key performance indicatorsstrong interpersonal skills credit bureaucontact center time managementmicrosoft office english languag

    APPLY NOW

    Consumer Support Fulfillment Agent Related Jobs

    © 2019 Hireejobs All Rights Reserved