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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Furnishings / Sanitaryware / Electricals |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquiries not immediately resolved. Complete call logs and reports. Other duties as assigned.Job CriteriaGraduate in any discipline with Computer,
Keyskills :
sales customerservice customerrelations billing insurance callcenter alternativesolutions research database education equipment ownership operations reputation accounts ACD CT ep ting warding kf ceManagement