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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Job DescriptionResponsibilities - 1)Should have excellent English drafting skills and knowledge of MS Office for drafting of letters and official correspondence / reports.2) Managing outbound calls andcustomerserviceinquiries.3) Provencustomersupport experience.4) Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment5) Strong phone contact handling skills and active listening.6) Familiarity with CRM systems and practices.7) Customerorientation and ability to adapt / respond to different types of characters.8) Excellent communication and presentation skills.9) Ability to multi - task , prioritize , and manage time effectively.10) Give accurate direction and support to team leaders to facilitate successful completion of organization s targets and performance goalsMandate - Should have outbound technical support process experience for atleast 6months.Education - UG:Any Graduate - Any SpecializationAdditional InformationAll your information will be kept confidential according to EEO guidelines.,
Keyskills :
salescustomer servicecustomer relationsbillinginsurancems officeeeoenglishdraftingoutboundeducationoperationscompletionpresentationcommunicationPowerPointtechnical suppperfmancerespondenceMicroso