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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | ecruitment Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
The CCM exists to deliver thru Dealers & Dealer Service Team, (a) Targeted Vehicle Reporting and (b) Customer Satisfaction, profitably for the Company & the DealersThe CCMs Playing Field includes all his Dealerships, and Mahindra Dealer Service Centre (MDSC), Mahindra Authorised Service Centres (MASCs), Compact Quick, IOCL ,Mahindra City Service (MCS) and key Insurers in all urban & rural areas in the districts covered by his set of DealershipsThe Technical capability at Dealership is well taken care of thru (a) Technical Experts at Dealership like CoTEKs & eTEKs, (b) Support from Technical Experts at Company-TEKLiners and (c) well-developed and executed training programs for Technicians. Therefore, the one thing the CCM should focus on that will make everything else easier to achieve his goals is to enhance the quality of Customer-handling at Dealerships i.e. every interaction that a Dealership does with Customers The CCM must - Thru Dealer-General Manager (GM)-Service & Dealer-Service Manager (Dealer-SM), ensure adherence to process - Ensure right quality of critical resources at Workshops - Coach the Dealer Service Team on Customer-handling skills & to do root-cause analysis of Concerns - Get escalated Customer Concerns resolved through the Dealer Service TeamJob Segment: Automotive,
Keyskills :
reportingfocussupporttrainingprocessqualityustomervoiceofficeskillsservicerelationship