hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Journey Architect

10.00 to 20.00 Years   Kolkata   26 Sep, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationKolkata
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryBPO / Call Center
Functional AreaArchitecture
EmploymentTypeFull-time

Job Description

    TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTS FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/f79962cdb3Role - Customer Journey ArchitectLocation - KolkataSalary - 20- 22 LPA maxRole objectiveTo drive and program manage Customer Journey improvements for all touchpoints of Contact Center for brinks customers.Role ExpectationsCustomer Experience/ Journey Management Expert. Professional with 15+ years of experience in the Contact Centers & Customer Experience Space.UX Research & Design, including audience profiling, personas, and journey map development.Championed customer VOCs and pain points for Customer Journeys across channel.Worked across industries and geographies with Multiple Channel hands on experience on Voice, Chat, Email and Website.Desired Qualifications and certificationsA bachelors degree in marketing, communications, advertising, business management, or in a related field preferred.At least 2 years experience as a customer experience specialist, or a similar customer support role.Extensive experience in gathering and interpreting customer experience information.Solid knowledge of online customer engagement platforms and channels.Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.Exceptional interpersonal skills and a client-centered approach.Great organizational and time management abilities.Superb communication, collaboration, and problem-solving skills.Experience requirementsTracking customer experiences across online and offline channels, devices, and touchpoints.Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.Identifying customer needs and taking proactive steps to maintain positive experiences.Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.Analysing customer feedback on product ranges and new releases, as well as preparing reports.Performing product tests, evaluating after-sales and support services, and facilitating improvements.Documenting processes and logging technical issues, as well as customer compliments and complaints.Keeping informed of industry trends and new CRM technologies.SkillsAnalytical skills Good working knowledge of Advanced Excel and ability to analyze data to share process insights, probable automation opportunities and business case drivers.Presentation skills Proficiency in power point presentation and ability to present to senior stakeholdersStakeholder management Working with diverse groups and ability to influence stakeholders at different levelsTeam player Ability to succeed as an individual contributor working with large and diverse teams.

Keyskills :
customer engagementcall centre

APPLY NOW

Customer Journey Architect Related Jobs

© 2019 Hireejobs All Rights Reserved