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Customer Service Associate

1.00 to 2.00 Years   Kolkata   19 Jun, 2019
Job LocationKolkata
EducationNot Mentioned
Salary50000 To 70,000 p.a.
IndustryAviation/Airline/Aerospace
Functional AreaCargo / Freight / Transportation / Packaging / Shipping
EmploymentTypeFull-time

Job Description

Ability to demonstrate work experience related to US Staffing Recruiting Lifecycle (gathering requirements, candidate prospecting, candidate screening, candidate submission & follow-up, etc) Proactive Individual/Independent Contributor Role Ability to work independently and multi-task in a fast paced environment A Strong Performer Scheduling Interview, status reporting Uploading, Monitoring and maintaining Job Postings on Job Portals Experience in recruiting US Citizens, EADs and Green Card & H1B Holders Strong grasp of commonly used recruiting industry jargon- C2C, 1099, W2, CTH, etc Understanding of common foreign national work authorizations for the United States- H1B, L1, EAD, TN, GC etc Should be good at sourcing the resumes from the different portals, Vendors, databank, employee references, networking, headhunting etc. Ability to write Boolean queries and innovate search terms on commonly used job boards such as Dice, Monster, CareerBuilder, etc. Conducting phone screens, including completing pre-qualifying questions and selling potential candidates on location, position, and company.Required Experience, Skills and Qualification: Relevant experience in US IT Staffing b/w 3 - 8 years or more. Good understanding of technology and associated technical skill sets Excellent verbal & written English, interpersonal communication skills, negotiation skills, understanding of US culture, job rules and regulations, and ethics Candidates working in BPO in US shift will also be preferred.Benefits: Fixed competitive salary and recurring incentives are best in the industry Opportunity To Work With GlobalJob DescriptionJob Responsibilities:Creation Of PNR & Issuance Of Ticket Across Domestic & International Bookings.Re-Issuance & Revalidation Of A Ticket With Reference To The Date Change For Domestic & International Bookings.Ticket Issuance To Be Done Based On Deals & Agreement With Airline/Supplier.Cancel And Refund All International Bookings Requested By Direct Cancellation Through Customer Login Or By Calling Customer Service Of Clear-Trip.Verify Exact Nature Of Cancellation Request Full, Partial Sector, Split Pax , Amended , No Show , Full Refund. Exception Cases Like Visa Rejection , Medical And Death Cases. . Once The Cancellation Process Is Completed, The Screenshot Needs To Be Captured Confirming The Same.Refund To Be Computed Depending On The Nature Of Cancellation As Pt.2.Common Action Items Across All Processes.Required Experience, Skills And Qualifications Educational Qualification: 12th Pass / Graduation Age Limit: 18 To 30 Years (For Ground Staff)Language Known: - English, Hindi Good CommunicationSalary-: 18 k to 30 k Per month

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