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Customer Service Associates International process

0.00 to 4.00 Years   Kolkata   22 Oct, 2019
Teleperformance Global Services Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

      Job Description
      Dear Candidate,
      Greetings from Teleperformance!!
      We have openings for Customer Support Associate-International Non Voice/ Back-end process.
      Contact HR Siddhanta 9340432827
      Eligibility:
      Freshers and Experienced both are eligible.
      Mention Puja or Siddhanta HR on the top of your resume while coming for the interview.
      Roles and Responsibilities:
      Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
      Customer Service Representative Skills and Qualifications:
      Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
      Ideal Candidate Profile -
      High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers.
      Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.
      Benefits :
      Cab facilities (Within the boundary limits in ODD Hours)
      Excellent Growth
      Huge Incentives
      Required Candidate profile
      Fluency in English both written and verbal
      Willing to work in night shift
      Rotational week offs
      Job location : Kolkata
      Walk in Details:
      Interview Dates : Monday to Saturday
      Interview Time : 11 Am to 4.00 Pm
      Interview Venue:
      Teleperformance
      Godrej Waterside
      Tower 2, 16th floor
      College more, Salt Lake, Sector 5
      Kolkata 91
      Regards,
    Puja Gupta
  • Job Location: Godrej Waterside, Tower 2, 16th floor, College more, Salt Lake, Sector 5 Kolkata 91
  • Start Date: 08-Oct-2019
  • End Date: 20-Jan-2020

Keyskills :
backend nternationalcallcenter backofficeoperations nonvoiceprocess nonvoice backoffice customerrelations customerservice emailsupport

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