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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International)Sales / BD |
| EmploymentType | Full-time |
Responsibilities Ensures satisfactory solution delivery (product+services)Maintains broad technology awareness - web, mobile and cloudIs proficient in Manual/ Automation testing - Web & Mobile AppsPrepare client requirements documents and any preliminary test plansAdhere to the Due dates and support the client delivery priorityAct as the primary POC for Clients including any issue resolutionEnsure the timely delivery of different testing milestonesTroubleshoot App / Web defects and errorsApply prior experience to deliver accuracy/ completeness of Analysis & Test plansExposure to web-user interface, human factors, usability and Performance testingRequirementsIdentifies and manages service improvements to increase client satisfactionEnsure timely response to all client inquiriesWorks with account management teams to create a favourable client relationship to ensure high satisfactionHave performed serving International clients in their time zonesResponsible to test & provide feedback to development team to fix issuesKnowledge in any Bug Tracking Tool - JIRA / Bugzilla / Mantis BT / QCKnowledge on Responsive Testing, Security Testing and Performance Testing will have an edgeDesign, execute, and maintain detailed test cases/ scriptsEnsures that service level SLAs are metAttend client call and discuss the weekly status with the client,
Keyskills :
sales customerservice customerrelations marketing onboarding bugtrackingtool bugtracking servicelevel clientdelivery securitytesting solutiondelivery automationtesting accountmanagement erf mancetesting