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Customer Success Manager - Integration

6.00 to 10.00 Years   Kolkata   10 Jul, 2021
SirionLabs
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

DescriptionAbout SirionLabs:SirionLabs - SaaS Product firm | is looking for people who simply put are driven to make a difference.SirionLabs is a growth stage company building breakthrough technology in Contract Lifecycle Management. We are hosted on AWS utilizing Aurora, Redshift, Lambda and are built on Java, C#, Golang, Angular, MongoDB and Postgres.We make data speak for itself by ingesting large volumes of machine data, support data and complex enterprise data sets. We rely on NLP (coreNLP), Neuralnets and Machine Learning technologies to improve operational efficiency and for predictive analysis.We are a team of high energy individuals who revel in a rapid-pace, agile product development environment. We aim to build path-breaking, context-aware products that solve meaningful and complex problems. In doing so, we hope to put Indian engineering on the world map. So, if these are the ideals that excite you, there is definitely a place for you at SirionLabs!, RequirementsJob Role: Integration SpecialistYears of Experience required: 6-10 YearsWork Location: GurgaonWe are looking for Integration Specialist who can act as a trusted advisor to our existing and potential customers. The person would be a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and communication skills to deliver robust, efficient and stable solutions to their client.Duties:

  • The incumbent will work very closely with the customers and gather requirements for Sirion Product Integration with multiple SaaS and On-Premise solutions.
  • Coordinate with Engineering, Product teams for successful implementations of integrations.
  • Have deep product knowledge of all product lines. Ability to showcase product integrations and work out solutions for integration use cases using the best solution fit.
  • Work with internal cross-functional teams (product, sales, marketing, product marketing, support, etc.) to ensure customers issues/solutions are addressed.
  • Provide actionable insight to decision-makers to influence strategy and performance- Ability to effectively prioritize and execute tasks in a fast-paced environment-
Requirements
  • Bachelors degree in Computer Science, Engineering and related fields.
  • A confident individual who is highly motivated and results-oriented.
  • Applicants should be highly-motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and is willing to take on the challenge of dealing with ambiguity
  • Ability to converse with senior customer stakeholders- Desire to work in a fast-paced, challenging environment
  • Excellent communications skills with the ability to manage challenging technical conversations professionally
  • Listening to customers, probing for business and technical process pains and opportunities, to meet or exceed their expectations
  • Good presentation skills
  • Strong ownership, the bias for action, and willingness to role-up your sleeves- Comfortable in a growth stage environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.
  • Technical Experience- Background in Technology companies.
  • Good understanding of technical and integration methodologies and terminologies.
  • Understanding of File based and Webservices based integration.

Keyskills :
marketingproduct marketingonboardingequipment supplysalescustomer relationsweb servicesenterprise datamachine learningcomputer sciencebias for actionuse casescustomer service

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