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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Customer Service (International)Sales / BD |
| EmploymentType | Full-time |
Responsibilities:Deal directly with business owners/managers/ client contacts via phone and e-mail, chat.Respond promptly to customer inquiries.Handle and resolve customer complaints within a 1 business-day turnaroundObtain and evaluate all relevant information to handle inquiries and complaintsDirect requests and unresolved issues to the designated resourceKeep accurate records of customer inquiries, interactions, and details of actions takenCommunicate and coordinate with internal departmentsTrack and follow up on customer interactionsTroubleshoot technical problems and escalate bug reports to managementRequirements :Fluency in English (Must)Passion for solving customer issuesAbility to handle confidential information and adhere to established protocolsStrong time management/prioritization skills and multi-tasking abilityAbility to work independently, anticipate problems and suggest solutions.Ability to engage and interact with customers and prospects in the social media platform.Experience with relevant applications, including but not limited to:Web-based content management SystemsWord Processing/Spreadsheet Applications (Microsoft Office, etc)Social Media Applications (Facebook, Twitter, etc.)Desired skill:Fluency in Spanish oral communication.Benefits:Excellent base salaryPerformance BonusMedical InsuranceFlexible working hoursTrainings ( IT Skills),
Keyskills :
socialmediaenglishlanguagecontentmanagementcustomercomplaintsemailmedicalenglishtwitterrecbusinessmanagementInteractwithAllLevelsOfManagementHanandleconfidentialinfmationperfmance