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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.0 Lakh/Yr |
| Industry | Engineering / Construction |
| Functional Area | Sales Support / MIS |
| EmploymentType | Full-time |
We have an urgent opening for the position ofCustomer Support Coordinatorfor our reputedEngineering & Technical Servicescompanyfor their Corporate Office in Kolkata.All details is mentioned below. If you are interested for the same please share your updated resumeandSalary, Notice Period immediately. For any clarification please call us at 9674484100.Note: For this profile we arepreferringScience Graduates (B.Sc/ M.Sc)with 2to6 years of experience in Customer Support/ Client Service/ Sales Coordination/ Logistics Coordination/ Project Coordination/ Pre-Sales/ MIS.Experience inhandling Industrial/ Engineering/ Other Corporate clients is an added advantage. The candidate should have good Communication skills.Role:Customer Support CoordinatorReporting to:Divisional ManagerIndustry:Engineering/Technical ServiceClient Profile:Steel/ Metal/ Power/ Cement/ Chemical/ Mining Engineering/ Manufacturing companies (in India and Abroad)Soft Skills:Good Communication skills (both written and verbal) and Interpersonal Skills.Ability to coordinate with clients, vendors and internal teamsComputer:Must be conversant with MS Word, Advance Excel, Powerpoint with hands-on knowledge in MIS and Report preparation.Education:B.Sc preferred, else BE/ other GraduatesJob Profile:a)Customer Support &Service - acting as a single point of contact between the client and the organization to ensure that all requirements of thecustomers are met properly.b) Customer Relationship - build a strong professional relationship with the clients to ensureRetention of the clients, BusinessGrowth in the Clients accounts & Cross References from the clientsc) Pre-Sales & Post-Sales Operations - Preparing proposals/ quotation, coordinating for Sales Order processing, dispatch & delivery, InvoicingandPayment Collectiond) Operational Coordination- coordinating with the internal departments such as Technical Service, Quality, Logistics and Accounts to ensure smooth business transactionse) MIS & Reports - preparing various MIS/ Reports/ Presentation/ Analysis/ Proposal/ Quotationetc. mostly for the client as required from time to timeg) Client Feedback & Insights - provide crucial client feedback to the senior management from time to time to help in planning future course of action
Keyskills :
customer servicesales coordinationcustomer supportserviceadvanced excelexceldata analysispost-sales supportpresentationcustomer relationshipclientoperationscommunicationmiscoordinatorproposalreport