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Customer Support Executive

1.00 to 6.00 Years   Kolkata   13 Sep, 2022
Aims Global Consultants Hiring For Clients Company
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    !! Greetings from Aims Global Consultants !!#We are hiringPosition / Role: Executive-Customer Support /Customer Support Executive (CSE) in the Health-tech cum E-Commerce industry for Kolkata-based MNC (Group of Company)Job Location: Kolkata (Dalhousie)CTC: INR up to 16K PM (Negotiable)Qualification: Any GraduateExp: Min 01-03 yrs as CSE or CCE in the healthcare industry (preferred)Report to Manager-Operation & CommercialSHIFT TIMING:
    • 08:00 AM to 04:00 PM & 12:00 PM to 08:00 PM
    NEED SKILLS:
    • The candidate should graduate in any stream
    • Good communication skills & client handling ability
    • Pleasant personality
    • Must have a minimum of 01-03 as CSE / Customer Support Associate (healthcare industry experience will be preferred)
    • Good at excel
    • Customer relationship management
    ROLE & RESPONSIBILITIES:
    • Take ownership of customer issues
    • Troubleshoot problems and see them through to resolution
    • Escalate unresolved issues to the appropriate internal teams
    • Communicate and coordinate effectively with internal departments
    • Customer handling
    • Solve the queries of customers related to their product
    • Coordinating with other departments
    • Maintain customer database
    CANDIDATES WITH THE FOLLOWING ARE PREFERABLE:
    • Experience in Customer handling in industry E-Commerce / Healthcare industry
    • Good communication skills (Mandatory)
    • Ready to take the challenge of a new assignment as decided by management
    • Candidate to be ready for work on rotational shift (Shift will be changed every 15 days)
    ***Interested candidates may apply for the above role by e-mailing their updated CV in MS word format only on[ ](Mention; Executive-Customer Care in Healthcare Industry for Kolkata Location, in Subject Line)***For query candidate may call us on +91 hidden_mobile / hidden_mobile (10:30am to 06:00pm)Best Regards,Aims Global ConsultantsKolkataNote: We dont take any service charge from competitors/work searchers. It would be ideal if you forward this back rubs to your companion and relative who is ready to work for a similar profile. Your thoughtful demonstration may help your closest and dearest.PLEASE DO NOT APPLY IF YOU DONT HAVE THE REQUIRED BACKGROUND & EXPERIENCE

Keyskills :
customer supportcustomer developmenthealthcare marketinghealthcare bpooutbound processcustomer retention

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