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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Performance Responsibilities Coaching, motivating and retaining staff and coordinating with HR about bonus, rewards and incentive schemes Currently working in an International BPO in not less than an AM for 3 years is a mandatory requirement Results/ Insight Assist Executive Management in pricing of new business based on historical liquidation rate and cost structure Assessing Leaders within the team and manage KRAs along with HR Focus on multi- tasking delivery of team Managing protocol for maintaining process update and new structure Should hold valid passport and be willing to travel Reviewing the performance of the reportees, should be able to identify up skilling needs Maintaining up to date knowledge of Industry Developments and plan process improvements Institutionalize a strong focus on productivity with improved procedures Maintain organizational culture centric business acumen keeping in mind existing employee strength Six Sigma Green Belt Certification required and projects on black belts desired Provide both onsite and offsite revenue structure to management for comparative analysis,
Keyskills :
bpo coaching sixsigma management operations greenbelt kras less bonus rewards business analysis protocol perf mance