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Digital Safe Event Management Engineer

2.00 to 4.00 Years   Kolkata   20 Mar, 2020
Novell Software Development India Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryFurnishings / Sanitaryware / Electricals
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Digital Safe Event Management Engineer

Customer service responsibilities:

  • Understand and record customer issues
  • Validate issues for genuineness and assign severity
  • Log tickets for valid issues
  • Run initial troubleshooting
  • Capture root cause if issue is resolved
  • Escalate tickets as required if troubleshooting steps do not resolve issue
  • Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
  • Provide feedback to monitoring platform development team to contribute to improvement

Digital Safe monitoring responsibilities

  • Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
  • Conduct scheduled system health checks
  • Monitor task status and provide periodic updates
  • Validate automated alerts for genuineness and assign severity
  • Log issues into ticketing system
  • Capture root cause if issue is resolved
  • Escalate issues as required if troubleshooting steps do not resolve issue
  • Prepare and send out issue reports

Technical Qualifications and Work Experience

  • 2 - 4 years of prior experience in a similar role
  • Familiarity with SQL queries and RDBMS concepts
  • Familiarity with Linux commands and networking concepts, hands - on experience with shell scripting or other scripting will be a plus
  • Familiarity with ITIL Foundation

Other Requirements

  • Excellent verbal and written communication skills
  • Strong analytical and problem - solving skills
,

Keyskills :
root causesql queries shell scriptingteam operations client servicescustomer service event managementcommunication skills

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