hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Enterprise Network Operations SW/Application Tech Support Practitioner

4.00 to 6.00 Years   Kolkata   13 Jul, 2021
Accenture
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Kolkata
  • Must Have Skills :Enterprise Network Operations
  • Good To Have Skills :Contact Center Technology Operations
  • Job Requirements :
      • Key Responsibilities : Provide Cisco VOIP L3 level end to end support to clients VOIP infrastructure consisting Cisco CUCM, CUC, UCCX, CUAC, Cisco Voice Gateway including Incident, Problem and Change Management remotely Provide maintenance of SIP Links, Analog fax lines, Voicemails, Unity Auto Attendants, Call Billing Systems including CDR logs and Alarms/Alerts of all VoIP devices
      • Technical Experience : Provide administrative support to multiple contact center configured in UCCX like call flow modification, Agent ID creation/deletion, new feature addition etc Perform operational work like Phone creation, deletion, display name change, auth-code, lock code, extension mobility, Hotline PLAR configuration etc Perform configuration, maintenance troubleshooting of Cisco ATA devises, Right Fax E-Fax and Redbox Voice Logger
      • Professional Attributes : Collaboration with multiple proponents like application owner, service owner, field support team, cabling support team, other towers support team, OEM vendors to ensure end to end Network Services availability Prepare different services related report from tools on periodic basis and share
      • Educational Qualification : Computer Graduate,
    • Additional Information : CISCO Voice Core skills
,

Keyskills :
call flowcisco voipcisco voicename changefield supportcontact centerbilling systemsnetwork serviceschange managementcommunication skills

APPLY NOW

Enterprise Network Operations SW/Application Tech Support Practitioner Related Jobs

© 2019 Hireejobs All Rights Reserved