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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Rs 50,000 - 3.5 Lakh/Yr |
| Industry | ngineering / Construction |
| Functional Area | MaintenanceProcess Control |
| EmploymentType | Full-time |
Interact with the customer prior to visit Interact with customer at their premises Suggest possible solutions to customer Achieve productivity and quality as per companys normsPC1. check customer complaint registered at customer care or installationschedulePC2. call customer to confirm problem and fix time for visitPC3. greet the customer and confirm the problem registeredPC4. be polite and patient when interacting with customerPC5. check about warranty status of appliance and annual maintenance contractPC6. anticipate possible problems to carry tools and parts accordinglyPC7. ascertain customer location in order to make the route plan for the dayPC8. enquire about the symptoms and history of problems in the appliancePC9. ask about the age of appliance and status of upkeepPC10. identify the problem based on customers informationPC11. communicate the problems identified and educate on possible reasonsPC12. inform about costs involved
Keyskills :
installationepairmaintenancesiteplanningserviceexcellencemanagementcustomerserviceoperationssiteexecution