Executive Apollo Health Check

Job Description

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• To ensure supervision of the process counter consisting of the following activities:
• Shall be responsible to receive the customer after the Registration and Billing process, great the customer and ensure accurate documentation of height and weight.
• Shall cross verify the entry of relevant details by F.O staff on the AHC supplement card (white tag) and generate labels for old patients. To enter the necessary data/label in the registers (name, age, UHID no, package details, seal)
• To educate the client about the package process in details and guide them to the respective services areas. If the client is diabetic to brief the client about taking diabetic medicine and shall ensure that fasting blood sample and ultrasound upper abdomen are completed first on a priority basis and sent for breakfast and hen to continue with the rest of the tests.
• To Pre AHC questionnaires, referral letters to be pinned in the medical record file) and to check for the correctness of the bills for all the higher and corporate packages ad additional investigations etc.
• To enter relevant data on the white tag and instruction sheet and checklist such as entering additional investigation from referring consultants and highlight specialty consultation appropriate to the gender such as Gyneac for female and Surgeon for male.
• To enter relevant data on white tag for corporate clients such as mode of reports dispatch, additional test eligibility, copy of reports required/not.
• To assist and direct the patients for test/consults which are part of the package ad shall inform every service area before the customer proceeds for that service.
• To allocate the clients to Medical officers as per the criteria such as language, knowledge on corporate client handling etc
• To ensure clients are sent for physical examination to the respective consultants after the medical history as per the defined criteria.
• Shall check all the investigations are over and confirm the review appointments.
• For cardiology and ADC check up take appointment with concerned doctor on review day with all the relevant reports.
• Club review time of physician & gynecologist whenever possible. d) Issue of breakfast coupons.
• Whenever mailing request is raised by the clients need to coordinate and arrange for the payment of courier charges and pass on the information to review counter.
• To ensure entry of necessary details in the register and noting down the out time of the client after the issue of breakfast coupon. To transfer all the relevant data from white tag and IC record in to the register and vice versa.
• Guide the clients for additional tests and keep a follow up of additional investigation and consultations for higher packages. (e.g.: ENT, Ophthalmology & dental)
• To obtain ECG clearance from consultants for TMT, gyneac clearance for X-ray & mammogram etc.
• To make follow up of credit bills requiring authorization from top management and get the signature of concerned authority.
• To obtain blue files from Consultants secretaries if referred by internal consultants and if old patients blue files to be collected from medical records. To make online file request to MRD.
• To convey information regarding the urgent/ARP reports follow-up, to update medical officers/HOD in case of any delay in investigations and complaints.
• Pre check up enquires , call during the check up from other counters regarding delay in investigation, client not reported etc., Post checkup enquiries, corporate clients enquiries.
• To inform medical officer on any medical emergencies and arrange for immediate physical examination and admission in emergency according to the consultant advice.
• To ensure daily MIS is prepared on defined criteria and get it duly signed by the HOD.
• Conveying appointment information to the registration counter staff to provide information to the registration and billing staff regarding ARP follow-up, routine appointments etc before leaving for the day.
• To ensure the availability of consultants and make necessary alternate arrangement whenever needed.
• To contribute to the department s quality improvement plan by keeping track of completion of the respective health check packages within specified times.
• To participate and contribute to departmental quality initiatives.
• To be aware of departments performance and objective.
• To carryout data collection/support in data collection.
• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
• To perform any job / task as and when assigned by the superior.

Keyskills :
digital imagingbilling process client handlinghealth check top managementmedical history quality improvement