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French Cloud Services Engineer

1.00 to 2.00 Years   Kolkata   28 Jul, 2022
Accenture
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Cloud Services Engineer
    • Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
    • Management Level :12
    • Work Experience :1-2.5 years
    • Work location :Kolkata
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : 1, As a Service Desk Agent Level 1 you will represent Delivery Team at the front, will acknowledge the emails and phone calls You will resolve IT issues for our multinational customers remotely together with Technical, semi-technical colleagues from around the world 2, They will contact you via email, phone or a self-service portal and your task will be to support them in French and English language either by resolving the issue on the spot or by coordinating with other technician teams
        • Technical Experience : 1, Customer Service / Service Desk / IT support experience, Knowledge of computer hardware/peripherals 2, Hands on experience to work on Windows operating system, Microsoft Office, Microsoft Outlook and other standard software 3, Good to have advance level of reporting through Excel /other reporting tools 4, Good to have aesthetic sense of presentation through PPT 5, Good to have experience of using translation tool such as Systran, Trados etc 6, Good to have basic technical knowledge on Service
        • Professional Attributes : 1, Ability and willingness to work in 24/7 environment night shift in rotation will be mandatory 2, Experience to manage European clients 3, Basic knowledge of email and attending phone calls 4, Ability to write, read, understand and speak English and French fluently
        • Educational Qualification : 1, Regular Graduate In Any Stream BSc, BA, BCOM
      • Additional Information : 1,Good to have ITIL Foundation Certification Completed 2,Good to have B1 Certified In French
    ,

Keyskills :
it supportservice deskreporting toolscustomer serviceservice deliverymicrosoft officeenglish languagemicrosoft outlookcorporate liaison

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