General Manager/AVP - Leadership Development & Talent Management - IT

Job Description

VP - Leadership Development & Talent ManagementJob Purpose :- The job purpose is to design and apply strategies that will develop our leadership. As the rganization transforms from to a hyper growth phase, driven by purpose and fuelled by digital, it would be crucial to develop our leadership bench strength intentionally.- Additionally, they will work on building experiences and intentional learning moments in the flow of work. The role will further work on partnering culture initiatives and program and drive an intentional culture.The role will work to explore the latest technology offerings in leadership development space and bring them to the organization.Grade - Vice PresidentReporting to - CHROAbout the Company:- The organisation is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Mortgage, Healthcare, Communications, Media and Technology, and emerging segments. A publicly traded $1 BN market cap company, it employs over 26,000 people across the US, UK, India and Philippines. With close to $600 MN in revenues in FY20, increasing at 20% Y-o- Y for the 9-month period ending Dec 2020, we are looking to gear up for the next level of growth with a - Digital First, Digital Now- mindset. Our clientele includes Fortune 500 and FTSE 100 companies.Job responsibilities :Leadership Development :- Define the current leadership principles and build ownership towards the principles- Define key leadership experiences based on Education, Experience, Exposure and Environment and create space to build leadership development- Own the individual development plan for leaders and help them undertake their leadership journeys- The role will help leadership own, develop, and accentuate new culture including new ways of working.Talent management :- The role will further develop the talent management agenda- This will include defining the process for talent identification- Building a talent development roadmap- Ensure talent develops across the organization and leaders feel enthusiastic about talent developmentTeam Management:- Lead a team of training specialists who will be focused on developing manager capability & leadership development across our businesses- Partner with engagement team to build key learning initiativeLearning Culture :- Build Enthusiasm around learning & drive learning culture that would be seamlessly practised across the organisation- Utilize multiple channels and tools to support a broad array of learners and learning objectives, such as digital learning (videos, e-Learning, online tools), virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching and mentoring- Establish and maintain a reliably high level of quality in training delivery Locations that meets or exceeds our internal operational standardsLearning Reporting and Analytics :- Articulate the right metrics to measure learning function- Provide the right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams.- Demonstrate excellent project management, planning and analytical skillsQualifications / Experience :- Any Graduate / Post Graduate- 15+ years- experience in a Global MNC BPO and currently working at a VP / Director level handling Training in an MNC BPO and managing multiple sites.- Experience managing managers in a matrixed organization- Possess an entrepreneurial spirit that thrives in a fast-paced, dynamic and rapidly growing environment- Licenses or certifications in one or more of the following: MBTI (Myers- Briggs), FIRO-B, Six Sigma, etc preferred- Ability to think strategically, and a demonstrated track record of implementing scalable talent strategy that meets current business needs- Knowledge of current learning technologies, assessment and survey platforms- Ability to match personal work style and approach to build trust and credibility- Thrives in a collaborative and team-oriented culture- Ability to drive projects through strong project management skills, leadership, influence, and broad knowledge base;- Operations or Contact Center experience- Strong sense of urgency and personal commitment- Ability to handle changing priorities and use good judgment when working in dynamic situations- Budget management experience and knowledge of key business financial metrics.Reporting Structure:- This Role will report to the CHRO- Overall Traits for this Role- Personal Attributes/Traits Competencies- Consultative Business Foresight- Resilient Influencing Others- Decisive & Action oriented Managing Transformation- Achievement oriented Fostering partnerships with clients- Creative Working across boundaries- Socially Confident Driving Excellence- Eager to learn Leading Teams,

Keyskills :
management skillsbusiness processcontact centerknowledge basesix sigmadigital learningdirector levelbench strengthtraining deliveryfortune 500talent managementaidsprocess quality