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Grab the opportunity working with a renowned Interntional BPOInbound Tech.

0.00 to 2.00 Years   Kolkata   24 Jun, 2019
Adeeba E-Services Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Job Role :Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.Candidate Profile:

  • 1 or 2 years experience in Inbound/Outbound Technical Support in International BPO.
  • Must know how to close their own calls.
  • Good communication skills in English.
  • Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, Router, Email issues, Mac, I-phone, I-pad.
  • Ability to handle customers issues and provide accurate resolution.
  • Should be flexible working in night shifts.
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Keyskills :
communicationskillsmacsellingbroadbandantiviruscommunicationtroubleshootingACDCTIIEXIVRCOPCnboundcallstechnicalsuppemailiphonediagnosisceManagementCallCenterDevelopmentAvayaProducts

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