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Guest Relations Agent

1.00 to 4.00 Years   Kolkata   25 Jul, 2019
Swissotel
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

  • Organise and manage the front desk counter with tact and diplomacy.
  • Assist in supervising , motivate and control of the front office agent.
  • Ensure all operations of the desk room smoothly.
  • Maintain the best relation between staff and guests at all times.
  • Show good salesmanship when selling of rooms to maximize room occupancy at highest rate.
  • Coordinate with other sections front office and other department in the hotel.
  • Liaiso with reservation regarding bookings and problems during check-in.
  • Consult or inform departments concerned regarding complaints and followup with action required.
  • Always follow up with department concern and confirm that the job is completed in shortest time possible.
  • Ensure discipline , appearance and efficiency of Front office Agent.
  • Refer to Duty Manager if complaints and request cannot be handled.
  • Check VIP/Wedding fodder for arrival.
  • Check room change book for any room change to followup.
  • Check and resolve traces.
  • Prepare and tally Northwest and Eva keycards for arrival .
  • To monitor for Travel Agent group arrival.
  • Ensure all reports are complied and distributed in time.
  • Ensure all pre-arrival activities are done prior to guests arrival.
  • Update team members with latest information.
  • Ensure adequate supply of stationary.
  • Ensure security measures are taken in handling of room keys.
  • Ensure all registration cards are accurate and completely filled up.
, *QUALIFICATIONS AND EXPERIENCE:
  • Must be graduate
  • Communication skills to be good.
  • Fresher or 1 year of experience.
  • Pleasing personality

Keyskills :
ms officeoperations communication skills

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