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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Real Estate |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Ensure clients are properly greeted/ welcomed upon their arrival and deal promptly with their requests and queries Offer food & beverage to clients and their guests Ensure special prospects, like disabled, elderly, children and VIPs - receive personalized services Greet guests upon their departure and distribute gifts if any. Gather basic prospect details and record the same in the notebook / I- pads Route the customer to concerned sales executives Coordinate with sales team and be prepared for prescheduled client visits Coordinate & manage communication between departments for maintenance and upkeep of experience centers Liaise with housekeeping, kitchen and wait staff to ensure smooth operations. Answer all incoming calls and address customers queries Assist service staff as needed Ensure pleasant, clean and hygienic ambience at the experience center creating great first impressions for clients visiting the experience centers Ensure present ability and proper dress code of staff at the experience center. Ensure quality of food & beverage served at the experience center Collect and analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings Desired Profile Proven work experience as a Guest Relations Executive, or similar role Understanding of hotel management best practices Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem- solving and multitasking skills Strong sense of responsibility and a professional presentation Strong team player within a customer service team environment. BSc degree in Hospitality Management, Tourism, Business Administration or relevant field basic details First Name Last Name date of birth Highest qualification email address mobile- number current Position current organization current designation experience and CTC total experience relevant experience Current Annual CTC notice period(in Days) I got to know about this opening through. Still confusedLet our advisors assist you!,
Keyskills :
sales marketing businessdevelopment customerservice customerrelations clientvisits guestrelations hotelmanagement firstimpressions hospitalitymanagement businessadministration bsc ctc food oodbeverage